collect - problem with logout

[sdedic]

Hi,

I have problem with exiting collect. Basically I cant logout in proper way(nothing happens when I try to logout) only with taskmngr I can kill apllication. I was try to reinstall collect, but soon after that the problem has reappeared.

Tnx

Sasa

[Slarti]

Hi Sasa,

Which version of Collect?

And which version of Windows, and are you using Citrix or similar?

Cheers
Steve

[sdedic]

Hi Steve,

collect is ver. 5.1.8.5, windows xp(locally) on server(windows server 2003 sp2) is SUN ver. 5.1.5 +sp1datebase ms sql and I do not use citrix
rgds

Sasa

[Slarti]

Well as 5.1.9 came out in October 2008, I would suggest that an upgrade may well be necessary.

But, thinking about things in shorter term, ISTR someone having problems because their IT had tightened up on security and removed the right to amend or delete any files in a directory associated with Sun/Collect.

Have IT been changing things? Without telling you?

Regards
Steve

[sdedic]

maybe deleting user profile in windows will help, IT department nothing changed on security issues
rgds

Sasa

[Neil Richardson]

Hi Sasa,

Does it happen always or just sometimes?

There was a known bug identified in 5.1.8.5 as follows:

The 'Contact Screen', when opened from 'Inquiry - Account Details' is 'owned' by the 'Inquiry - Account Details' screen and if 'Inquiry - Account Details' is closed prior to the 'Contact Screen', Collect will not close and requires Task Manager.

The user should close the 'Contact Screen' prior to closing 'Inquiry - Account Details' if the 'Contact Screen' was opened from 'Inquiry - Account Details'.

You are welcome to request access to our online knowledge base at http://www.suncompanion.com - you will need to know your Sun serial number and use your corporate email address, not a personal account.

Regards,

Neil

[sdedic]

Hi Neil,

this happens occasionally, I will try to close collect as you suggested

rgds

Sasa

[sdedic]

Hi Neil,

I tried your suggestions, and it helps. Occasionally a problem occurs, I will try to upgrade collect...

thank you

Sasa