The information in this section is intended to assist system administrators through the process of resolving problems encountered during the installation process or when attempting to start up SunSystems 5 Navigation Manager. Additional assistance is accessible from the SunSystems 5
web site: http://www.sunsystems.com/
If the problem you are experiencing is not detailed below, please visit our forum for more information.

Troubleshooting Hints
Listed below are some troubleshooting hints that may assist you when trying to analyze a problem:

Pay attention to error messages. These contain important information for solving a problem and are required by the technical support staff Do not assume too much about the possible cause of the problem, or you may overlook any evidence presented Work carefully through the problem, ensure you can duplicate it and assemble all the evidence, as you may need to pass it on to a member of the technical support staff Affirm whether the problem occurs in other applications on other user’s machines, or only on one machine Be aware of security barriers (firewalls) as these can block communications between client and server machines Do not overlook the obvious; check plugs, connections and cables.

General Installation Problems
Problems can manifest themselves in the form of an error message or unanticipated behaviour of the software. The problems described below are those that are most likely to occur as a result of:

The setup program configures all of the background settings required for your chosen installation type using the information you supply during installation. The setup program also validates the data you enter and if the details you supply are incompatible a suitable error message is displayed.
However, it is possible that certain settings are inadvertently changed during or after the installation process which renders them to be invalid, causing errors to be displayed.
If an unexpected event occurs within SunSystems 5 Navigation Manager a SunSystems error message is displayed.
This describes the error condition or unexpected response to a request. There is an option to save the error text, if you click on the Save button you can save the details to a file and location of your choice. A member of technical support can then analyze the contents of the file. You are given an option to either continue or abort Navigation Manager. If you choose to continue, Navigation Manager operates normally as far as possible. If the error is too severe then it aborts
automatically.